S3170Referred to Committee

Stuck On Hold Act

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Introduced
In Committee
3
Passed One Chamber
4
Passed Both
5
Signed into Law
119th
Congress
2025-11-10
Introduced
1
Cosponsors
S
ⓘ
Type

Sponsor

John Kennedy
John Kennedy
Republican · LA · Senator
Votes with party: 75.1% (843 recorded votes)

Full profile: /officials/K000393

Source: Congress.gov · FEC

Cosponsors (1)

Members who have signed on to support this bill since introduction. Source: Congress.gov.

Latest Action

The most recent step in the bill's legislative path. Committee Activity below shows referrals and reports; the full action-by-action history including floor proceedings lives at Congress.gov →

Committee on Veterans' Affairs. Hearings held.

2026-04-29

Source: Congress.gov

Committee Activity

Currently in

Previously

Plain-English Summary

Stuck On Hold Act This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.

Plain-English rewrite of the Congressional Research Service summary published on Congress.gov. Cached and reviewed.

Subjects

Armed Forces and National Security

Full Bill Text

Verbatim text published on Congress.gov via GovInfo. Use Cmd+F / Ctrl+F to search within this excerpt.

[Congressional Bills 119th Congress] [From the U.S. Government Publishing Office] [S. 3170 Introduced in Senate (IS)] <DOC> 119th CONGRESS 1st Session S. 3170 To direct the Secretary of Veterans Affairs to implement an automated system with callback functionality for each customer service telephone line of the Department of Veterans Affairs, and for other purposes. _______________________________________________________________________ IN THE SENATE OF THE UNITED STATES November 10, 2025 Mr. Kennedy (for himself and Mr. Kelly) introduced the following bill; which was read twice and referred to the Committee on Veterans' Affairs _______________________________________________________________________ A BILL To direct the Secretary of Veterans Affairs to implement an automated system with callback functionality for each customer service telephone line of the Department of Veterans Affairs, and for other purposes. Be it enacted by the Senate and House of Representatives of the United States of America in Congress assembled, SECTION 1. SHORT TITLE. This Act may be cited as the ``Stuck On Hold Act''. SEC. 2. IMPROVEMENTS REGARDING WAIT TIMES FOR CALLERS TO CERTAIN SERVICE TELEPHONE LINES OF THE DEPARTMENT OF VETERANS AFFAIRS. (a) Automated System.--Not later than one year after the date of the enactment of this Act, the Secretary of Veterans Affairs shall implement, for each covered line, an automated system that-- (1) informs any caller to a covered line about the anticipated wait time, if any; and (2) automatically offers a callback to any such caller with an anticipated wait time of more than 10 minutes. (b) Guidance Regarding Caller Wait Times.--The Secretary shall issue such guidance as the Secretary determines necessary to reduce the average wait time of a caller to a covered line to not more than 10 minutes. (c) Covered Line Defined.--In this section, the term ``covered line''-- (1) means a customer service telephone line of the Department of Veterans Affairs; and (2) does not include-- (A) the toll-free hotline for veterans provided by the Secretary under section 1720F(h) of title 38, United States Code; or (B) a phone line for the emergency department of a health care facility of the Department. <all>
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