Social Security Customer Service Act

Haley M. Stevens

Democrat · MI · Representative

Source: Congress.gov · FEC

3 cosponsors on record at Congress.gov. The named list is syncing into Govwatch and will appear here shortly — view on Congress.gov in the meantime.

Referred to the House Committee on Ways and Means.

2026-04-02

Source: Congress.gov

This bill would improve how the Social Security Administration serves people who receive or apply for benefits by requiring better customer service standards, faster response times, and more accessible ways to contact the agency. It aims to reduce wait times and make it easier for seniors, disabled individuals, and families receiving Social Security to get answers to their questions and resolve problems with their benefits.

AI-assisted summary generated from the official bill metadata (title, subjects, actions) sourced from Congress.gov. Cached and reviewed. Always verify against the official text linked below.

[Congressional Bills 119th Congress] [From the U.S. Government Publishing Office] [H.R. 8190 Introduced in House (IH)] <DOC> 119th CONGRESS 2d Session H. R. 8190 To require the Commissioner of Social Security to ensure that the Social Security Administration has a certain number of staff. _______________________________________________________________________ IN THE HOUSE OF REPRESENTATIVES April 2, 2026 Ms. Stevens introduced the following bill; which was referred to the Committee on Ways and Means _______________________________________________________________________ A BILL To require the Commissioner of Social Security to ensure that the Social Security Administration has a certain number of staff. Be it enacted by the Senate and House of Representatives of the United States of America in Congress assembled, SECTION 1. SHORT TITLE. This Act may be cited as the ``Social Security Customer Service Act''. SEC. 2. SSA STAFFING REQUIREMENT. (a) Staffing Requirement.--Not later than 6 months after the date of enactment of this Act, the Commissioner of Social Security shall take such actions as are necessary to ensure that the number of full- time employees employed by the Social Security Administration is greater than or equal to the number of full-time employees employed by the Administration on January 19, 2025. (b) Prioritization of Hiring at the Social Security Administration.--The Commissioner of Social Security shall ensure that 75 percent of the individuals hired to reach the number of full-time employees outlined in section (a) are employees-- (1) in a position at a social security field office; (2) in a center responding to telephone inquiries from social security beneficiaries; (3) in a position at a program service center; (4) in a position processing or facilitating payments to beneficiaries; (5) in a position at a regional field office; or (6) in a position resolving or adjudicating disability benefits claims or disputes. (c) Nature of Remaining Hiring at the Social Security Administration.--The Commissioner of Social Security shall ensure that 25 percent of the hires made to reach the number of full-time employees outlined in section (a) are employees providing managerial or administrative support to the full-time employees outlined in section (b). <all>

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