S264Referred to Committee

Improving Veterans’ Experience Act of 2025

Share:
Introduced
In Committee
3
Passed One Chamber
4
Passed Both
5
Signed into Law
119th
Congress
2025-01-28
Introduced
1
Cosponsors
S
ⓘ
Type

Sponsor

Angus S. King Jr.
Angus S. King Jr.
Independent · ME · Senator

Source: Congress.gov · FEC

Cosponsors (1)

Members who have signed on to support this bill since introduction. Source: Congress.gov.

Latest Action

The most recent step in the bill's legislative path. Committee Activity below shows referrals and reports; the full action-by-action history including floor proceedings lives at Congress.gov →

Read twice and referred to the Committee on Veterans' Affairs.

2025-01-28

Source: Congress.gov

Committee Activity

Currently in

Previously

Plain-English Summary

Improving Veterans’ Experience Act of 2025 This bill establishes the Veterans Experience Office within the Department of Veterans Affairs (VA) to carry out the key customer experience initiatives of the VA relating to veterans’ and beneficiaries’ satisfaction with and usage of VA benefits and services. Additionally, the office must require the heads of other organizations and offices within the VA to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts; collect veteran-derived data to determine satisfaction and for use in policymaking; provide strategic guidance and strategies to VA entities for engaging with veterans and beneficiaries; assess and advise the VA on the accuracy and helpfulness of websites and customer-facing information of the VA; and assess and advise the VA on the status and opportunities for improvement of the customer service efforts of the VA. The requirements of this bill terminate on September 30, 2028. The Government Accountability Office must analyze and report on the methodology, effectiveness, and implementation of the VA’s approach to improving veteran and beneficiary customer experience and satisfaction.

Plain-English rewrite of the Congressional Research Service summary published on Congress.gov. Cached and reviewed.

Subjects

Armed Forces and National Security
Full bill text is not yet cached locally.
Open text viewRead on Congress.gov

Related legislation

Bills by the same sponsor or covering overlapping subjects.